Let Luminate be your go-to resource for everything home loans.
Whether you’re looking for quick answers, helpful visuals, or expert guidance, our team is here to make the mortgage process easier to understand—and easier to navigate.
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What type of loan is best for me and what is the term of it?
Different loans work for different people, depending on their needs. You can pick a lot of different programs and different loan types, and our team will help you decide which one is the most suitable for you.
See our loan options here.
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Do we need to provide all of our information to get a rate quote?
We can make assumptions but prefer not to since, once we get your information, it can change. There are over 25 different variables that go into the rate. The top variables are credit score, loan amount, loan compared to value, occupancy, and how much or if you want to pay what is called “discount points” to buy the rate down.
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How long is a pre-approval good for? How long does it take to get pre-approved?
Your pre-approval is good for 120 days. After that, information will have to get refreshed to extend that time. Pre-approval can be completed as quickly as one day or it can take up to a week depending on how long it takes to receive your required information.
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What are the closing costs?
The closing costs are mostly fixed costs associated with getting the loan. In addition, there are some variable items to set up escrow to pay for taxes and insurance at closing. Also, potential points to buy down a better interest rate or lender credit for a higher rate. General rule of thumb of 3% of the purchase price can be a good gauge for homes in the $275K to $375K range.
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What happens at closing?
Closing typically takes about 45 minutes. You will be required to bring your money (cashier’s check or send a wire of funds prior) to closing. You sign your name on all required documents about 50 times. While they are making copies, you are able to ask questions regarding your new purchase. For example: what’s the garage code, who do you use for utilities (water, electric, internet, gas, garbage, recycling, etc), what day is the garbage pick-up, how do you use the fireplace, furnace, A/C, items we need to know about the garden, yard, shoveling, how are the neighbors?
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How much can I borrow?
How much you're able to borrow depends on a lot of factors—income, savings, credit score, and much more. Our team will walk you through this process to get you a better estimate of how much you can borrow for your home loan or refinance.
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What is an escrow?
You've probably heard the word escrow thrown around a lot when looking for a home loan. In short, an escrow account can be part of your mortgage payment. Your lender (us) takes a portion of your mortgage payment every month and puts it into an escrow account that pays your property taxes and homeowners insurance for you.
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When is my first payment due?
Your first payment due is outlined within your closing documents along with a “First Payment Letter” that should be included in the copies of your documents received at closing. In addition, you will receive a billing statement prior to your first payment due that includes the details. This may be directly with Luminate Home Loans or may be with another servicing company. As always, if you have any questions please reach out to us at servicing@goluminate.com. We are always happy to assist!
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Can I get a home loan with bad credit?
Most of the time, yes. We loan to borrowers with credit scores as low as 580 for certain loan types. Your best option is to talk to one of our professionals to see what options are available to you.
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Will my loan always be owned by Luminate Bank?
What many people don’t know is that most mortgage companies do not actually end up owning the individual mortgage loan. Instead, they are sold into a secondary market where investment banks and mortgage agencies purchase and then securitize into larger pools of mortgage-backed securities (MBS). The federal government requires the owner of the loan to notify the borrower within 30 days of acquiring certain information relating to ownership and servicing.
The other part of a mortgage loan is the servicing which is typically split apart from ownership of the actual loan. There are companies that specialize in servicing mortgage loans on a large volume. These companies make bids and purchase individual mortgage servicing rights (MSRs). The federal government requires any transfer of services to be communicated in writing to the borrower. Servicing transfers can take place a few times throughout the life of the loan. It is important for you to read any communication regarding servicing transfers, so you know where to send your mortgage payments to.
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Can I make my payments online?
Online payments are dependent on the owner of your loan. If your first payment is owed to another servicing company, the welcome package and/or billing statement will include any payment options/methods.
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Who takes care of my Homeowner’s Insurance (HOI) and property taxes?
The servicing company will typically handle this if your mortgage loan includes monthly escrow. Always be sure to ask for clarification at closing to confirm what is included in your escrow payment each month.
Typically, this will include your homeowner’s insurance (HOI), property taxes, any mortgage insurance, and in some circumstances, other state/local taxes. If there are any issues you can always contact us at servicing@goluminate.com
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Why did you sell my loan?
Mortgage companies along with financial institutions sell mortgage loans to take advantage of the secondary market for the lowest possible rates for their clients. This allows mortgages to be combined into pools that lower risks and rates.
>> Let's illuminate all of your home potential.
At Luminate, you're more than a transaction—you're the reason we do what we do.
We’re not just financial experts—we’re your partners in making homeownership feel possible, not overwhelming.
Buying or refinancing a home can be a big step, but it doesn’t have to be a confusing one. That’s why we’ve built a library of straightforward, easy-to-use resources to guide you through the process. From quick definitions of common terms to answers to the questions you're probably already asking, we’re here to make things clearer, simpler, and more empowering—so you can move forward with confidence.
Got questions? We’ve got answers.
Home loans can feel complicated—we get it. That’s why we’ve gathered answers to some of the questions we hear most often. From the basics to the finer details, we’re here to help you feel more confident every step of the way.
>> Getting Pre-Approved
Getting pre-approved for a mortgage is an exciting first step in the home-buying journey! Not only does it show sellers that you’re a serious buyer, but it also gives you a clear idea of your budget and financial readiness. To help the pre-approval process go as smoothly and quickly as possible, gather the following essential documents:
- W-2s from the past two years
- 1040 Federal Tax Returns from the past two years (all pages)
- Business tax returns and K-1s (for business owners only)
- Your two most recent pay stubs
- Statements for all assets from the last two months (including checking, savings, money market, retirement accounts, etc.)
- A copy of your driver’s license or passport
Additionally, depending on your situation, we may need some extra documentation, such as:
- Employment offer letter
- School transcripts
- Social Security or pension award letters
- Divorce decree, if applicable
- Bankruptcy papers or short sale documentation
Having these documents ready can save time and make the pre-approval process much simpler for everyone involved! If you have any questions about these requirements or if other documents may apply to your situation, feel free to reach out—we’re here to help every step of the way.
>> Mortgage Calculators
Have you ever been curious about what your monthly mortgage payment might be on a future home? Check out our great mortgage calculator tool to help start the conversation about homeownership!
*This calculator is for informational purposes only and may not be accurate. This is not a loan pre-qualification or pre-approval nor a commitment to lend. Additional fees such as HOA dues or Condo assessments are not included in the calculation. All information such as interest rates, taxes, insurance, PMI payments, etc. are estimates and should be used for comparison only. Contact a financial professional for full details.